Frequently asked questions

  • Any documents that are paper based. Staples, paper clips, bull dog clips can be left on the documents.

    Hardcover books & diaries.

    Cardboard.

    • Plastics- plastic sleeves, plastic binders, plastic covers.

    • Media items: eg floppys, CD’s etc.

    • Rubbish

    • Food items- wrappers.

    • Foil or foil coated paper

    • Wax coated paper

    • Drink cartons

    • Polystyrene.

  • Secure M advises that you should undertake a check on your legal requirements prior to shredding, as there are Laws regarding the period of time you legally must retain certain documents.

    Important Considerations:

    • If you are unsure how long to retain specific documents, consult your accountant or the Australian Taxation Office ( ATO).

    • Destroying documents too early can be illegal. If required to produce records that no longer exist, you may be held liable and could face legal consequences.

    Following these guidelines helps ensure compliance and protects you from potential disputes or penalties.

  • A Certificate of Destruction is always issued with your invoice and is free of charge.

  • We issue keys.

    Please note that it is very important not to leave keys in the bin lock. They should be stored in a safe place.

  • There is no need for you to wait for delivery / pick up of bin if there is a secure location where it can be placed.

    Regarding keys:

    On delivery keys can be left as advised by customer.

    On pickup , the keys can be left as arranged with the customer.

  • If your boxes are odd sizes, this is not a problem. Please contact our office.

    Boxes need to be in good condition and not falling apart when picked up.

    Standard archive size box: H 26cm x W 32cm x L 41cm

  • Personally identifiable information is any information, or ‘data’, that helps to identify a person or how to find that person. It may be information used on its own or in context with other information.

    It can include everyday things that are specific to you, like your:

    • full name

    • parents’ names

    • date of birth

    • phone number/s

    • home address

    • location check-ins

    • event RSVPs

    • school

    • email address

    • photos

    • usernames, passwords or passphrases

    • Centrelink Customer Reference Number (CRN)

    • bank account details.

    Your credentials (also known as Evidence of Identity documents) could include:

    • driver licence

    • passport

    • birth certificate

    • proof of age card

    • ImmiCard

    • Australian visa or citizenship certificate

    • Medicare card

    • student ID

    • marriage certificate.

    • etc.

  • We service Melbourne CBD and metropolitan areas including Mornington Peninsula :

    If you are not sure whether we service your area, please contact our office via email at: protection@securem.com.au or call on 1300 66 11 77

    Abbotsford, Aberfeldie, Albanvale, Albert Park, Albion, Alphington, Altona, Altona Meadows, Altona North, Ardeer, Armadale, Ascot Vale, Ashburton, Ashwood, Aspendale, Aspendale Gardens, Attwood, Aurora, Auburn, Avondale Heights, Avonsleigh, Balaclava, Balwyn, Balwyn North, Banghome, Bayswater, Bayswater North, Beaconsfield, Beaumaris, Belgrave, Belgrave Heights, Belgrave South, Bellfield, Bennettswood, Bentleigh, Bentleigh East, Berwick, Bittern, Black Rock, Blackburn, Blairgowrie, Bonbeach, Boronia, Monbulk, Box Hill, Braeside, Braybrook, Briar Hill, Brighton, Brighton East, Broadmeadows, Brookfield, Brooklyn, Brunswick, Bulleen, Bundoora, Burnley, Burnside, Burnside Heights, Burwood, Burwood East, Cairnlea, Calder Park, Camberwell, Campbellfield, Canterbury, Carlton, Carlton North, Carnegie, Caroline Springs, Carrum, Carrum Downs, Caulfield, Caulfield South, CBD, Chadstone, Chelsea, Chelsea Heights, Cheltenham, Chirnside Park, Clarinda, Clayton, Clayton South, Clifton Hill, Coburg, Coburg North, Collingwood, Coolaroo, Craigieburn, Cranbourne East, Cranbourne, Cranbourne North, Cranbourne West, South Yarra, Crib Point, Croydon, Croydon South, Croydon North, Croydon Hills, Dallas, Dandenong, Dandenong North, Deer Park, Deepdene, Delahey, Derrimut, Diamond Creek, Dingley Village, Dingley, Mount Evelyn, Docklands, Doncaster, Doncaster East, Donvale, Doreen, Doveton, Dromana, Eaglemont, East Melbourne, Edithvale, Elsternwick, Eltham, Eltham North, Elwood, Endeavour Hills, Epping, Essendon, Eumemmerring, Fairfield, Fawkner, Ferntree Gully, Fitzroy, Flemington, Footscray, Forest Hill, Frankston, Frankston North, Gardenvale, Gladstone Park, Glen Huntly, Glen Iris, Glen Waverley, Glenroy, Gowanbrae, Greensborough, Greenvale, Guys Hill, Hadfield, Hallam, Hampton, Hampton East, Hampton Park, Hawthorn, Hawthorn East, Heatherdale, Heatherton, Heathmont, Heidelberg, Highett, Hillside, Hughesdale, Huntingdale, Hurstbridge, Ivanhoe, Ivanhoe East, Jacana, Jolimont, Joyce, Junction Village, Karingal, Kealba, Keilor, Keilor East, Langwarrin, Kensington, Kerrimuir, Kew, Keysborough, Kilsyth, Kilsyth South, Kings Park, Kingsbury, Kingsville, Knoxfield, Kooyong, Laburnum, Lalor, Laverton, Lilydale, Lower Plenty, Lynbrook, Lyndhurst, Lysterfield, Macleod, Maidstone, Malvern, Malvern East, Maribyrnong, McCrae, McKinnon, Meadow Heights, Melbourne, Mentone, Mickleham, Middle Park, Milgate Park, Mill Park, Mitcham, Mont Albert, Mont Albert North, Montmorency, Montrose, Moonee Ponds, Moorabbin, Mooroolbark, Mordialloc, Mornington, Mount Eliza, Mount Martha, Mount Waverley, Mulgrave., Murrumbeena, Narre Warren, Newport, Niddrie, Noble Park, North Melbourne, North Richmond, Norwood, Northcote, Notting Hill,Taylors Hill, Nunawading, Oakleigh, Oakleigh South, Olinda, Olivers Hill, Ormond, Park Orchards, Pascoe Vale, Parkdale, Parkville, Patterson Lakes, Pennydale, Port Melbourne, Prahran, Preston, Princes Hill, Richmond, Ringwood, Ringwood North, Ringwood East, Ripponlea, Rockbank, Rosanna, Rosebud, Rowville, Rye, Safety Beach, Sandhurst, Sandringham, Scoresby, Seaford, Seaholme, Seddon, Skye, Somerville, Sorrento, South Kingsville, South Melbourne, South Morang, South Wharf, Southbank, Spotswood, Springvale, Springvale South, St Albans, St Helena, St Kilda, St Kilda East, St Kilda West, Strathmore, Sunshine, Surrey Hills, Syndal, Taylors Lakes, Tecoma, Templestowe, The Basin, The Patch, Thomastown, Thornbury, Toorak, Tottenham, Travancore, Tullamarine, Upper Ferntree Gully, ferntree Gully, Upwey, Vermont, Vermont South, Viewbank, Wantirna, Warrandyte, Warranwood, Waterways, Watsonia, Wattle Glen, Waverley Park, West Footscray, West Melbourne, Westgarth, Westmeadows, Wheelers Hill, Windsor, Williamstown, Cremorne, Yallambie, Yarraville.

    If you are not sure whether we service your area, please contact our office via email at: protection@securem.com.au or call on 1300 66 11 77